A young woman often visited him alone to book long-haul outbound trips, always traveling solo. He would worry about finding a compatible female traveler for her to share a room with. As they grew closer, he couldn't help but wonder—she was strikingly attractive, so why did she travel alone? She was surprisingly candid: her social circle was small, and seeing how reliable and dedicated he was, she decided to let him keep an eye out for someone suitable. Rarely does a guest place such trust in us. He scoured through past travelers known for their integrity and excellent character, eventually connecting the two. To his surprise, they clicked perfectly. Years later, the child of this couple—who met through travel—is now in first grade. It turns out that tourism isn't just about planning itineraries; it can also unexpectedly witness beautiful connections built on mutual effort.

With years of experience in outbound tourism, the pandemic period was his most unforgettable chapter. At that time, almost all international travel routes were blocked. Leveraging his extensive network of international flight channels and hands-on expertise, he worked tirelessly to coordinate flights and safely escort hundreds of stranded compatriots back home. Many found themselves in foreign lands with no money and nowhere to turn; he often fronted their airfare so they could board immediately. The journey wasn't without challenges—he occasionally encountered bad actors and suffered losses totaling tens of thousands of yuan, leaving him emotionally drained. One particular case stands out: a compatriot working in Southeast Asia who fell ill alone, had absolutely no funds, and was consumed by despair—even considering extreme measures. After accidentally getting his contact information, he reached out based on intuition that this person needed help. The message felt like a final goodbye. Immediately sensing something was wrong, he patiently calmed and guided him, first transferring funds to cover food, medical care, and rest. Simultaneously, he coordinated with the local consulate to secure space on an evacuation charter flight, ensuring the man's safe return to China. Afterward, as life resumed its frantic pace, he gradually let go of that incident. Over six months later, he suddenly received a transfer from that same person, accompanied by a heartfelt thank-you note—reminding him of what had happened. In tourism, it's never just about selling itineraries. Being part of this industry means doing everything possible to provide support and warmth to those in distress abroad.

After years in the industry, this visa mediation case remains unforgettable. A single mother had been preparing for her child's educational trip to Europe six months in advance. However, due to a deep rift between the divorced parents and the other parent's refusal to cooperate with the travel authorization notarization, the parents' visas were stuck. The child's excitement turned to disappointment, affecting their mood and causing a sharp decline in academic performance. Unwilling to let the child's hope fade completely, he approached the father from a fellow parent's perspective, empathizing with our shared parental instincts and mediating repeatedly. Eventually, his sincerity moved the father, who agreed to accompany the family through the notarization process. All exit documents were successfully processed, allowing the child to fulfill their dream of visiting Europe. Travel is about more than just scenery; protecting a child's anticipation is the unique tenderness of this profession.